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Digital Experience Monitoring · /// Visibility loop

See what users actually feel — before they leave.

LoadGen unifies SessionSight, E2E monitoring, and uptime into one experience-visibility loop. Real sessions, real funnels, real alerts — captured on the same timeline as your synthetic checks.

SessionSight › Heatmaps
Mode: BasicOnline
A

Heatmaps

Click & scroll heatmaps across desktop, tablet, and mobile.

Threshold60%
Clicks8
Rage clicks1
Dead clicks1
Avg scroll62%
Mode: all
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The Problem

Status pages green. Customers angry. Both at once.

Digital experience can’t be assembled from three separate vendors. The signal lives in the overlap — and the overlap is where most monitoring stacks have a gap.

Synthetic checks pass while users rage-click.

200 OK doesn’t mean the user got what they came for. Without real-session evidence, your status page lies and your support queue grows.

Three vendors. Three dashboards. One blind spot.

Heatmaps over here, uptime over there, monitoring elsewhere — the user drop-off is in the seam where none of them looked.

Alerts fire after the conversion already broke.

A threshold that pages on a lagging metric pages too late. By the time the SMS arrives, the funnel has already lost the cart.

How LoadGen solves this

Capture · Replay · Correlate · Improve.

A four-step loop that runs every time a user lands. Same engine across heatmaps, journeys, replay, and uptime — one timeline, one truth.

Capture

Record real sessions across Citrix, AVD, Horizon, RDS, Web, and Fat Client. Heatmaps, journeys, replay — same engine, every target.

Replay

Watch the failed flow in image or DOM mode. Console, network, console — every signal aligned to the user’s timeline.

Correlate

Overlay E2E monitoring + uptime + SessionSight on one timeline. Find the precise moment the experience broke.

Improve

Convert real journeys into automated tests. Alert on the lead indicator, not the cart-abandonment dashboard.

Live · Journeys

Real journeys. Real drop-off. Real signal.

Every journey rendered from real sessions — not a fabricated funnel. The drop-off is where you intervene; the replay tells you why; the test you author from it stops it next release.

Heatmaps that include rage
Click + scroll + rage-click overlays for desktop, tablet, and mobile — across every target platform.
Replay in image or DOM
Image mode for screenshot fidelity; DOM mode for inspectable, console-aligned playback.
Journey → automated test
One-click conversion of a real flow into an E2E monitoring profile. The journey becomes the canary.
Visitor-scoped detail
Per-visitor timelines stitched together from heatmap, journey, and replay — one ID, one story.

Outcomes · before / after

Catch the UX break in minutes — not in next quarter’s NPS report.

Drawn from teams that consolidated their DEM stack onto LoadGen for one release cycle.

Mean time to detect UX issue

Before

6 h 40 m

After

4 min

−99 %
Funnel conversion drop noticed

Before

Day 3

After

Live

real-time
Support tickets per release

Before

142

After

24

−83 %
Mean time to root cause

Before

3 h 12 m

After

11 min

−94 %

DEM → Platform

Four products. One experience loop.

DEM isn’t a product — it’s the way these four compose into one continuous capture-replay-correlate-improve loop.

Platform routes
  • /sessionsight/dashboardHeatmaps · journeys · replay
  • /monitoring/profilesE2E UX validation
  • /uptime/checksAPI & infrastructure availability
  • /alerting/profilesMulti-channel notifications
  • /uptime/maintenancePlanned-downtime exclusion

Replace three dashboards with one experience loop.

Capture your first session this afternoon. See the journey. Spot the drop-off. Ship the next release without the support-queue spike.

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